Everything you need to know about how your order reaches you.
We currently deliver throughout South Africa. If you would like to place an order from outside South Africa, please contact us and we will assist where possible.
Orders are processed and dispatched within [1 to 2] business days of payment being received. Orders placed on weekends or public holidays will be processed on the next business day.
| Area | Estimated delivery | Cost |
|---|---|---|
| Main centres | [2 to 4] business days | R150.00 |
| Outlying areas | [3 to 6] business days | R220.00 |
| Orders over R1500.00 | Standard timeframes | Free |
Delivery timeframes are estimates and are not guaranteed. Delays may occur due to courier volumes, weather or circumstances beyond our control.
Once your order has been dispatched, we will email you a tracking number so you can follow its progress. Please ensure the delivery address and contact number you provide at checkout are correct and complete.
Please note: We are unable to deliver to Post Office boxes. A physical street address is required, and someone must be available to receive the parcel.
If a delivery fails because the address was incorrect or nobody was available to receive the parcel, additional delivery charges may apply for a second attempt.
Because our products are food grade and cosmetic items, we can only exchange products that are unopened, sealed and in their original condition.
If your order arrives damaged, faulty or incorrect, please email us within [48 hours] of delivery with your order number and a photograph of the item and packaging. We will arrange a replacement at no cost to you, or a full refund if you prefer.
Where the item is damaged, faulty or incorrect, we cover all shipping costs. For all other approved exchanges, return shipping is for the customer's account and we will cover the cost of sending the replacement item.
This policy does not affect your rights under the Consumer Protection Act of South Africa. Where the Act provides you with greater protection, those rights will apply.
Last updated: [July 2026]