Refund Policy

Refund Policy

We want you to be completely satisfied with your Macadamia Gold purchase.

Overview

Because our products are food grade and cosmetic items, we are only able to accept returns and issue refunds on products that remain unopened, sealed and in their original condition. This is to protect the health and safety of all our customers.

Please note: Once a product has been opened or the seal has been broken, we are unable to accept it for return or refund, unless the item is faulty, damaged or incorrect.

Eligibility for a refund

To be eligible for a refund, your item must meet all of the following conditions:

  • The product is unopened, unused and still sealed.
  • The product is in its original packaging and in a resalable condition.
  • You notify us within [14] days of receiving your order.
  • You are able to provide proof of purchase, such as your order number or receipt.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or is not what you ordered, please contact us within [48 hours] of delivery with your order number and a photograph of the item. We will arrange a replacement or a full refund, whichever you prefer, at no cost to you.

How to request a refund

  • Email us at [email protected] with your order number and the reason for your request.
  • We will confirm whether your item qualifies and provide return instructions.
  • Please do not send items back before receiving confirmation from us.

Return costs

Where an item is damaged, faulty or incorrect, we cover the cost of return shipping. For all other approved returns, the cost of returning the item is for the customer's account. The original shipping fee is not refundable.

Processing your refund

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are processed within [5 to 7] business days and paid back to your original payment method. Please allow additional time for your bank or card issuer to reflect the funds.

Non-refundable items

  • Products that have been opened, used or had the seal broken.
  • Products returned outside the [14] day window.
  • Products not purchased directly from macadamiagold.co.za.
  • Sale or promotional items, unless faulty.

Your rights

This policy does not affect your rights under the Consumer Protection Act of South Africa. Where the Act provides you with greater protection, those rights will apply.

Questions about a refund?

Email: [email protected]

Phone: 072 995 6059 or 083 250 0036

Last updated: [July 2026]