Privacy Policy

01Introduction

This privacy policy explains how We collects, uses, stores and protects your personal information when you visit macadamiagold.co.za or place an order with us.

We process personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

02Information we collect

We only collect information that we need in order to serve you properly:

• Contact details such as your name, email address and phone number.
• Delivery details such as your physical address, needed to fulfil your order.
• Order information such as the products purchased and order history.
• Communications you send us through our contact form, email or phone.
• Website usage data such as pages visited and general location, collected through cookies and analytics.

03How we use your information

• To process, package and deliver your orders.
• To communicate with you about your order, including confirmations and tracking.
• To respond to your enquiries and provide customer support.
• To send you marketing communications, but only where you have agreed to receive them.
• To improve our website, products and service.
• To meet our legal, accounting and tax obligations.

04Marketing communications

We will only send you marketing emails or messages if you have opted in. You can unsubscribe at any time using the link in any marketing email, or by emailing us directly. Opting out of marketing does not stop essential messages about an order you have placed.

05Sharing your information

We do not sell or rent your personal information. We only share it where necessary with:

• Couriers and delivery partners, so your order can be delivered.
• PayFast, our payment provider, to process your payment securely.
• Service providers who help us run the website, email and analytics.
• Authorities, where we are legally required to do so.

06Cookies

Our website uses cookies to keep your cart working, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, but some parts of the website may not work correctly if you do.

07How we protect your information

We take reasonable technical and organisational steps to keep your personal information secure, including secure hosting and restricted access. Please note that no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

08How long we keep your information

We keep your personal information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to retain records such as invoices and tax documents.

09Your rights

Under POPIA you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or update information that is inaccurate.
• Ask us to delete your information, where we are not required to keep it.
• Object to your information being used for marketing.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details below.

10Children

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children.

11Changes to this policy

We may update this privacy policy from time to time. The version published on this website is the version that applies. Please check back occasionally so you are aware of any changes.

Last updated: [July 2026]